# OcuTrap Subscription Policy

## Overview

OcuTrap subscriptions provide device connectivity, cloud features, and ongoing updates. By purchasing a subscription, you agree to the terms below.

## Subscription Plans

- **Monthly Plan**. Billed each month on the purchase date.
- **Annual Plan**. Billed once per year at a discounted rate.

### What your plan includes

- Cellular and cloud connectivity for your trap or traps
- Remote monitoring and control in the mobile and web apps
- Access to image uploads and device status data
- Ongoing software updates and security improvements

## Billing and Payments

- Subscriptions are billed automatically to your selected payment method through Shopify checkout.
- You can update payment details in your OcuTrap account at any time.
- If a payment fails, you will be notified. Service may be suspended until payment is resolved.

## Renewals

- Plans renew automatically at the end of each billing cycle unless canceled before the renewal date.
- You can review renewal dates and manage your plan in your account.

## Cancellations

- You may cancel at any time from your account or by contacting support.
- Cancellation takes effect at the end of the current billing period.
- No refunds are issued for partial months or unused portions of an annual term.

## Pausing or Changing Plans

- You may upgrade, downgrade, or switch between monthly and annual plans.
- Changes take effect at the start of the next billing cycle.

## Device Connectivity and Service Levels

- An active subscription is required for cellular connectivity and cloud features.
- If your subscription expires or is canceled, the trap remains a manual trap. Connected features are disabled.
- Network availability can vary by location and carrier. Temporary service interruptions may occur.

## Refunds

- Subscription fees are non refundable.
- Exceptions may be made for duplicate charges or billing errors after review.

## Trials and Promotions

- Trial periods or promotional pricing, if offered, are subject to the terms shown at signup.
- At the end of a trial, standard plan rates apply unless you cancel before the trial ends.

## Taxes and Fees

- Applicable taxes are added at checkout based on your billing address.
- Carrier or data fees outside the subscription are not included unless stated.

## Account Responsibilities

- Keep your account information accurate and your password secure.
- You are responsible for all activity under your account.

## Policy Changes

- We may update this policy to reflect operational or legal requirements.
- Material changes will be posted here with a revised effective date.

## Contact

For questions about subscriptions, billing, or cancellations, contact us at [support@ocutrap.com](mailto:support@ocutrap.com).

_**Last updated:** January 18, 2026_

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#### Products

- [Brackets and Handle](/content/products/brackets-and-handle/index.html)

Brackets and Handle

$20.00

Regular price Sale price $20.00

- [Extra Battery](/content/products/battery-for-the-ocutrap/index.html)

Extra Battery

$45.00

Regular price Sale price $45.00

- [Extra Motor](/content/products/extra-motor/index.html)

Extra Motor

$75.00

Regular price Sale price $75.00

- [OcuTrap R1](/content/products/ocutrap-r1/index.html)

OcuTrap R1

$499.00

Regular price Sale price $499.00

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